Service and Support
Common Business Issues
Q: Can I change the base currency of my account?
A: Sorry, no, all our bids are settled in USD transactions.
Q: Are my funds safe?
A: We ensure the safety of your funds through the US Financial
Instruments Market Regulations. Client funds are segregated and held in a
separate segregated client account at the firm. These funds cannot be paid
to creditors or repaid to the company for any debts or expenses. Bank
Accounts We operate under the organization of U.S. financial institutions to
maintain our clients' accounts. The Investment Compensation Fund (ICF) will
ensure that the firm can compensate all clients in the event of bankruptcy
or failure to meet commitments. The cost of this compensation will be
determined based on the client's general statement level.
Q: When can I trade?
A: As soon as the account is funded, it is ready for trading. Log
in to Service & Support, click on Deposit in the main menu, select your
preferred deposit method, follow the instructions provided, and confirm your
payment.
Q: What is the spread you offer?
A: We offer floating spreads as low as one point. No double
quotes: clients enjoy the most direct market prices. You can learn more
about spreads here. (Hyperlink - Price Advantage)
Q: What is the leverage you offer?
A: We offer leverage of 1:400
Q: What is Margin/ Margin Ratio/ Available Margin?
A: Margin can be considered as the actual deposit required to
maintain an open position. : Contract size/leverage. For example, if you
trade a standard lot of EUR/USD (let's assume its exchange rate is 1.4300)
and the base currency of your account is USD and your leverage is 1:500, the
margin is: 100,000/500 = $200 EUR and the current exchange rate is 1.4300,
then the conversion to USD will appear in your account as $286 USD. The
Margin Ratio is a formula of Equity / Margin X 100%. If you have a standard
account and the margin ratio drops to 50%, your position will be closed
automatically.
Q: How is the margin calculated?
A: Forex margin is calculated as follows: Margin = [number of
lots * (contract size / leverage)] * opening price, in a standard account
the contract size is 100 000 units for all Forex currencies. For example, if
the base currency of your trading account is USD, the leverage is 1:500 and
you trade 1 lot of European and American pairs at 1.40000, the margin is
calculated as follows: (1 * 100 000/500) * opening price = 200 EUR * 1.40000
= 280 USD EUR is the main currency in European and American currency pairs,
and since your account is in USD, the system will automatically convert 200
EUR into 280 USD. You will have a margin of 280 USD in your account.
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